Terms of sale for extensions
Scope and contact
These terms apply to paid NuxGrid extensions purchased from the catalogue. Version: 3 October 2026. You can save or print this page before purchasing.
For a purchase enquiry or complaint, use the Support feature in your account or write to contact@nuxgrid.com, including your username and payment reference. Never send your full card number or secret keys.
Features and requirements
The extension page describes the included features and price before payment: Backtest Pro provides historical simulations, Reports & Exports provides reports and exports, and Notifications Pro provides Telegram notifications. The purchased extension is identified again on the Stripe payment page.
A NuxGrid account, a modern browser and an Internet connection are required. Features that use live connector data require an associated, available connector; Telegram notifications also require a Telegram account and its association with NuxGrid. Backtests and trading tools provide no guarantee of profit.
Price, payment and activation
Each extension is a single purchase with no subscription or automatic renewal. The catalogue displays the price and currency; Stripe shows the final amount, applicable taxes and any currency conversion before you confirm payment. Do not confirm if this amount does not match your intended purchase.
Payment is processed by Stripe. The extension is activated on the purchasing account after confirmation of successful payment. If activation fails or is delayed, contact Support with your payment reference; you do not need to purchase the same extension again.
Lifetime access and account recovery
“Lifetime” means that the purchased extension has no scheduled expiry and is linked to the account that purchased it. No recurring payment is required to keep this access. It is not automatically assigned to a newly created account.
If you lose access to your account, contact contact@nuxgrid.com before purchasing again. Recovery is examined using available proof of ownership, including the payment reference, without guaranteeing recovery when ownership cannot be verified. These terms do not limit mandatory consumer rights.
Withdrawal
Consumers have 14 days from conclusion of the purchase contract to withdraw without giving a reason. Immediate activation of the extension does not waive this right. To withdraw, send an unambiguous statement through Support or to contact@nuxgrid.com identifying the purchase concerned.
Following withdrawal, the amount paid is refunded within 14 days of receipt of the request, using the original payment method unless you expressly agree otherwise, without refund fees. Access to the refunded extension is then withdrawn; your other purchases remain unaffected.
Withdrawal form
Send to contact@nuxgrid.com: “I hereby notify you of my withdrawal from the contract for the following NuxGrid extension: [extension]. Purchased on: [date]. Payment reference: [reference]. Username: [username]. Consumer name and address: [name and address]. Date: [date].” A signature is required only for a paper submission. Use this form only if you wish to withdraw.
Legal guarantees
Consumers benefit from the legal guarantee of conformity for digital content and services under Articles L.224-25-12 to L.224-25-26 of the French Consumer Code. For continuous supply, this guarantee applies throughout the contractual supply period; for a single supply, it covers defects appearing within two years of supply. Necessary conformity updates are included under the applicable legal conditions.
Report a conformity issue to Support or contact@nuxgrid.com. Depending on the legal conditions, you may obtain conformity free of charge, then a price reduction or termination of the contract when conformity is refused, impossible, delayed or causes significant inconvenience. These rights are distinct from any discretionary refund and are not excluded by the trading risk notice.
Complaints and disputes
For a problem with an extension, first send a written complaint through Support or to contact@nuxgrid.com. The request is examined and, where warranted or legally required, a refund is made through Stripe.
Consumers have the right to seek free consumer mediation after an unsuccessful prior written complaint. No consumer mediator is currently designated for NuxGrid. Support and direct refunds do not replace this mechanism. You retain the right to bring proceedings before the competent court; no clause requires you to mediate first.